Shipping policy

At Velvetoasis, we're committed to getting your order to you quickly and reliably across the UAE.

Order Confirmation
Before your order is packed, our team will call you to confirm your order details and delivery address. This helps us ensure smooth, accurate delivery.

Delivery Timeline
Orders within the UAE are delivered within 1-2 business days after confirmation.

Delivery Method
Your order is dispatched through trusted local courier partners and delivered right to your door.

Cash on Delivery
Payment is collected directly by the courier at the time of delivery. Please have the exact amount ready.

Order Tracking
Once your order is dispatched, you'll be notified so you can expect your delivery.

Undelivered or Failed Deliveries
If a delivery attempt is unsuccessful (e.g. incorrect address, unreachable customer, or refused delivery), a re-delivery may be arranged, or the order may be cancelled depending on the circumstances.

Questions?
For any shipping-related questions, contact us at velvetoasis009@gmail.com.